员工的薪酬

考文垂贵宾计划

2024年7月8日
4 分钟阅读

吉尔·哈里斯

Senior Vice President of Network Operations, Coventry

In the complex environment of network management and provider relations, where the well-being of the injured individual stands as a focal point for all stakeholders, it's often the subtle distinctions that make a significant difference. 四十多年来, Coventry has been at the forefront of workers' compensation and auto networks, not only reinforcing our provider relationships but redefining what it means to be a network partner. 考文垂贵宾计划 is fundamental to our ongoing network investments. This program offers an array of benefits for providers, that bridges the relationships with the clients and injured individuals.

  • 强调提供者关系: Fostering a provider-centric relationship requires intimate understanding of the workers’ compensation and auto liability landscapes as well as fundamental knowledge of how the healthcare market works. We believe that supporting our network providers cultivates trust and satisfaction, translates into quantifiable benefits for payers and, 最重要的是, 改善受伤个体的治疗效果. 通过向我们的供应商提供个性化支持, 有针对性的教育, and a single point of contact through our VIP program, we are crafting an environment where providers feel valued and equipped to deliver their best care to their patients.

  • 满意度和红利: 满意产生忠诚和忠诚。, 反过来, higher provider participation in the network which is a clear win for all parties. 供应商 who feel supported and respected are more likely to go the extra mile, 从而带来更好的医疗保健. Happy providers are the backbone of a thriving network.

  • 成规专注: The most important thing in health care is the health of each individual patient. Our program goes beyond administrative assistance, 寻求减轻医疗服务提供者的负担, 这样他们就能专注于病人. This approach fosters a patient-centric care environment, where the individual’s health is the paramount consideration in all decisions.

  • 双赢局面: 供应商 who can dedicate more attention to their patient load inevitably leads to a win-win scenario: improved efficiency in the treatment pathways and better compliance with return-to-work recommendations. This positively impacts injured individuals’ overall health improvement trajectory and helps reduce claim durations and improve outcomes.

考文垂VIP计划功能

When looking at the nuances of provider relations, we’ve broken down key features that set Coventry’s program apart and exemplify why it's a must-have for any network management partner:

  • 单点接触: Key providers are assigned a dedicated consultant. A single point of contact ensures consistency: provider questions are expedited, and every dialog generates a greater understanding of the unique challenges and opportunities within their practice. Quick and personalized resolutions of issues elevate the provider experience and reduce operational friction.

  • 定期VIP顾问会议: VIP Consultants host regular meetings with their program providers, 创建一个反馈论坛, 教育, 协作解决问题. The provider’s voice is not only heard, but actively appreciated and acted upon.

  • 供应商门户网站: The VIP Team assists providers with portal training, a one-stop shop for all provider needs available to the provider 24/7. From claims status to the latest industry resources, the portal puts the power back in providers' hands and reduces bill related calls to our clients.

  • 继续教育: Well-informed providers are better positioned to make care decisions that lead to optimal outcomes. 从网络研讨会到现场培训, the VIP Program ensures its providers are at the forefront of industry standards and best practices.

  • 卓越的VIP服务和支持: Whether it's enhancing the provider's billing procedures, 导航复杂的遵从性需求, or providing additional resources for their practice, 支持是根据每个提供商的需求量身定制的.

  • Collaborative Problem Identification and Resolution: The collaborative aspect of the VIP Program is deliberate. 医疗服务提供者是我们在病人护理方面的合作伙伴. By working together to anticipate and resolve issues, 我们建立了一个灵活且反应迅速的网络, ensuring that patient care is uninterrupted and seamlessly delivered.

  • 区域版图划分: Regulations and best practices often vary by state or region. Our VIP Consultants are aligned with specific regions, 因此,提供者可以得到相关的建议和支持. This localized approach is part of our commitment to addressing the unique nuances of the workers’ compensation and auto casualty landscapes.

  • 提供者人口统计: VIP providers’ demographics are regularly audited. This helps ensure that patients and their representatives can find a provider who can quickly provide care.

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